Refund policy

What is the Kasang Return Policy?

At Kasang, every product is made to order with care, especially since we offer a wide range of customizable items. While we hope you love what you receive, we understand that issues can occasionally arise — and we’re here to help.

For a quick resolution, if you received damaged or defective item(s), please submit photos to our Customer Support team HERE before starting a return. 

Return Policy

• Returns are only applicable for non-customized bags.
• Items MUST be in unused condition.
• Return requests must be submitted within 7 days of the delivery date. 
• Shipping & Handling fees paid on the original purchase are non-refundable.
• Customized products not eligible for returns.
• We offer Exchanges for Non-customized Products.

Starting a Return

To submit a return request, please contact our Customer Support Team HERE.